FAQ's

 Which payment methods do you accept?

At the moment you can use VISA, MasterCard, American Express, or Paypal.

How can I cancel my order?

You can cancel your purchase within 12 hours by contacting civilizednationnj@gmail.com Please keep in mind that we are unable to cancel orders once they have been dispatched.

Where can I find a Civilized Nation store?

For more information please see Contact Us page 

Are you offering any promotional codes and vouchers?

We display any promotional codes and vouchers through our website and social media channels. If the promotion or voucher is not seen on any of our platforms, it won’t be valid.

Which destinations does Civilized Nation ship to?

FOOTWEAR

DOMESTIC SHIPPING (USPS PRIORITY/ UPS GROUND) 3-5 BUSINESS DAYS FROM DATE SHIPPED

FIRST PAIR                    $15.00

EACH ADDITIONAL          $5.00

 

INTERNATIONAL SHIPPING (USPS INTERNATIONAL PRIORITY)

FIRST PRODUCT                   $45.00

EACH ADDITIONAL        $15.00

 

CANADA SHIPPING (USPS INTERNATIONAL PRIORITY)

FIRST PAIR                    $35.00

EACH ADDITIONAL        $15.00

How can I make a complaint?

To make a complaint regarding an online purchase, please contact civilizednationnj@gmail.com - We are sorry to hear that you are not satisfied with provided service.

Is my personal information kept private?

Yes, we can assure that data protection is the most important thing for us. For more information, please ready our Privacy Policy in full.

Can I track my order?

Yes, when your order is dispatched you will receive an email or text message from our carrier which will contain tracking information.